FAQS

Yes, all bookings must be made online prior to arrival, we cannot create bookings at the check-in desk.

Click here to view our sessions. You can view availability and create bookings by clicking ‘book now’.

Waivers

All participants must have a completed waiver. Please complete waivers online prior to arrival, we cannot make up for any lost time caused by delays from missing waivers. Your booking confirmation email has details on how to complete waivers for you and your group.

Safety Briefing

All participants must watch the pre-entry safety video for every visit. If you need assistance, please ask a member of our team at check-in. Parents/Adults are responsible for ensuring pre-entry safety information is viewed and understood by children in their group.

Participants are responsible for ensuring safe play by abiding by the rules and safety information displayed or communicated by our team. For their own (and others) safety and enjoyment, those deemed unsafe or failing to comply by safety and behaviour rules will be asked to leave.

Age 5+ sessions

Yes. Under 16’s must be accompanied by a responsible adult (Age 18+). Accompanying adults for children aged 5-16 years may supervise from our spectating areas if not participating. We strongly recommend an adult participates with children aged 5-8 years.

1 adult may supervise up to 15 children, and must always remain on site.

Please supervise children under the age of 8 years in the toilet facilities.

Age 0-5 sessions, and, Age 2-7 sessions

Children in these sessions must have an adult (Age 18+) participate with them closely supervise at all times.

1 adult may supervise up to 2 children in these sessions. For your safety and the safety of others, bookings without the required number of adults will be refused entry, and refunds will not be provided.

Spectators

Spectators are very welcome but are not able to enter obstacle arena, we have ample space to view the action from our café balcony which has a great view of the activities. If you would like to enter the obstacle arena for any reason please book as a participant. Please respect our team who will be enforcing this rule to ensure capacities and ratios are being adhered to for the safety and enjoyment of our booked guests.

Arrival time

Please arrive 15 minutes prior to your session to allow time for check-in, collection of wristbands and safety briefing before your session starts. All participants must have a completed waiver and the required footwear to check-in.

Late arrival

Late arrival (less than 15 minutes before) may result in missing part of your session and those with missing waivers or inappropriate footwear will be refused entry. We cannot extend your session or provide refunds to make up for any lost time due to late arrival or failure to meet the requirements for check-in.

To check-in, please provide your Booking ID number which can be found in your booking confirmation email.

Both! To access all areas you must have clean trainers AND Ultimate Warriors grip socks

Trainer zone

Clean trainers are required for the fixed obstacles including the wall, to ensure sufficient grip, protect feet and provide support when landing to prevent injury. Crocs, boots, sliders, flip-flops, sandals and slip-on shoes will not be accepted as trainers, this is for your safety.

Sock zone

To access the inflatable, upper deck, and slides, Ultimate Warriors Grip socks are required. They must be worn for your safety, to protect our equipment from damage, and to comply with equipment manufacturers and insurance instructions.

Ultimate Warriors socks are half-grip for your safety when using the inflatables and slides – full-grip socks, no-grip socks or bare feet are not permitted under any circumstances. Our socks are also gripped with a clear gel, so as not to damage our equipment.

Ultimate Warriors grip socks can be purchased as part of your booking, or, at check-in for just £2.50. Socks are yours to keep to a return visit.

Those without the required footwear will be refused access from part/all activities without refund.

Footwear

Clean trainers and Ultimate Warriors Grip socks are required to access all areas of the obstacle arena.

Clothing

We advise wearing sports-appropriate clothing (no jeans). Long sleeves and long bottoms are recommended, but you may wear shorts and t-shirt if preferred. Clothing may be damaged from activity use, so please dress appropriately.

Jewellery, baseball caps, belts, jeans and all sharp items which could injure yourself, others, or damage our equipment must be removed. We advise grip gloves to protect your hands on the obstacles. Chalk is not permitted.

Yes, we have a large on-site car park with over 230 spaces.

Parking is free of charge up to three hours. If your visit will surpass 3 hours, you can extend the free parking by entering your vehicle registration inside the entrance.

We do not own nor operate the car park, and cannot assist with parking charges once incurred. Please refer to the signage placed around the car park for further details.

All cars must be parked in a marked bay, and must not block doors or other vehicles. The car park is locked outside our opening hours, always take your vehicle with you when you leave our venue.

There is a café and viewing area situated on a balcony overlooking all the action. If you would like to pre-order hot food from our menu ready for the end of your session, speak to our café team!

We accept both cash and card payments (min. £2.50 spend for card)

Spectators are not permitted inside the equipment area. This is for the safety and enjoyment of all our guests, and ensures we maintain our ratios and prevent overcrowding. If you would like to access the obstacle arena for any reason please book as a participant.

No, only food and drinks purchased from our café may be consumed on site. This is with the following three exceptions:

1. Reusable water bottle, we will be happy to refill this for you in our café.
2. Baby food, please speak to the café team to warm this for you.
3. Party package customers may bring a birthday cake to consume inside their party room, this must be nut-free and consider all dietary requirements of their group.

We strive to be a nut-free venue and do not have nuts in any of our kitchen ingredients.

Click here to view our menu.

Age restrictions

These apply to all sessions, participants must be the appropriate age for the session to participate. Participants who do not adhere to the age restrictions will be refused access and refunds will not be provided for this reason. Thank you for understanding this is for the safety and enjoyment of the individual as well as all others in the session.

Adults must never slide with children on laps, therefore we recommend a minimum age of 3 years to safely slide solo.

Weight restrictions

The maximum weight for participating is 120kg

Height restrictions

There are no minimum or maximum height restrictions, however, a small selection of our more difficult obstacles may be out of reach to smaller participants. We have step blocks available for a boost, however these must not be stacked. If you are too small to reach the obstacle even with a step block, you are too small to land safely should you fall from the obstacle. We kindly ask adults not to lift their children onto high obstacles for this reason.

Access information:

• We have two disabled parking bays directly outside our entrance.
• There are no stairs or ramps to enter the building or in our corridors, but the obstacle arena itself has very limited accessibility and the equipment requires stepping up on platforms to reach.
• Restroom faculties are on the ground floor, including an accessible toilet.
• We have one party room on the ground floor, if you require this room please contact bookings@ultimatewarriors.co.uk before booking so we can confirm which available timeslots would ensure this room for your group.
• The café and viewing area is on the 1st floor, accessed by stairs or the lift. If you would like assistance moving through the building, or to request table service please just let us know on arrival we will be happy to help.
• The activities are physically demanding, we advise discussing with a medical professional prior to participating.

Sensory information:

• The noise from music and our guests playing can be loud, particularly during peak times
• Our venue has coloured lighting, this may be still, rotating or running along a track but should not flash
• We do not have any arcade games
• There are hand-dryers in the restrooms, positioned near the doors, which can be loud
• Ear defenders may be worn in all areas
• If the environment becomes overwhelming, please ask a member of the team and we’ll be happy to find you a quiet and/or less stimulating space for a break
• For those sensory-sensitive to clothing, wearing trainers and Ultimate Warriors grip socks on the activities are a requirement, and we are unable to make exceptions to this rule but you are welcome to pop in any view/purchase the socks in advance to help plan your visit
• Session wristbands must be worn by all participants, but can be worn over a sleeve or trouser leg if preferred. If you have a carer participating alongside you, please request on arrival for your carer to wear both wristbands

Quieter environments:

If you would benefit from visiting during a quieter session, please call our team and we will be happy to provide recommendations. As a general rule, our busiest times are 11am-4pm on weekends and during school holidays.

What to expect on arrival:

1. Booking: Please create your booking and complete your participation waiver prior to arrival. Our check-in team cannot create bookings at the desk. This also means queuing on arrival is limited as we can quickly check-in your booking.
2. Check-in: We will locate your booking, provide wristbands, confirm you have correct footwear (trainers and socks) and direct you to the safety briefing area. If you have any questions, please just ask here!
3. Safety briefing: All participants must watch and understand the safety video prior to entry with their parent or carer. The video plays on a loop, so you can watch this in your own time. Please wait here for your session to begin.
4. Session time: There will be a tannoy announcement to end the previous session, then a member of the team will start your session. If you have any queries about the safety information, please speak to this team member before entering. Only those with a session wristband may enter the equipment area, spectators may view from downstairs or the café (see carer discount below for discounted entry to join your group in the equipment area). During the session you have free play of all the activities of varying difficulties, you can choose which obstacles you would like to use and return to your favourites as much as you would like.
5. End of session: A tannoy announcement will end your session by your band colour.

Carer access:

• If you or someone you are accompanying requires a carer, please see our offers page on how to claim 50% discount for carers.
• If you may require assistant in an emergency, such as an evacuation, please speak to a member of our team either before your visit or on arrival so can can ensure our support is there should it be needed.

Assistance dogs:

Assistance dogs for those with a disability or medical condition are permitted in all areas of our venue. In accordance with the Equality and Human Rights Commission, assistance dogs must meet the following criteria:
– Be highly trained
– Not wander freely around the premises
– Sit or lie quietly on the floor next to the owner and are trained to go to the toilet on command and so are unlikely to foul in a public place
– Most are instantly recognisable by the harness, lead or identifying dog jacket they wear
If you are visiting with your assistance dog please speak to a member of the team if we can make your visit with us more comfortable for you both. Sorry, only assistant dogs are permitted so please leave your pets at home.

Please leave any valuables at home and arrive ‘kit ready’.

We have cubby holes and lockers for storing belongings. Do not take any valuables or sharp items into the obstacle arena. Ultimate Warriors is not responsible for any theft or damage to your personal belongings.

You are welcome to capture your experience on camera, please only use devices from a safe stationary position and at your own risk. Photos/videos must only include members of your own group, for more information on our photography policy please see our terms and conditions.

Yes we have guest WiFi available

Excellent question – find out more here from our friends at SoGlos!

We accept both ‘Ultimate Warriors’ and ‘Ninja Warrior UK Gloucester’ gift vouchers, we’re still the same great team – just with a new look! To redeem your voucher please click ‘book now’ and enter your 10-digit voucher number at the checkout.

Give the gift of an Ultimate Warriors experience with our gift vouchers. Available to purchase online as an e-voucher, or at our venue.

Car

We are located along Metz Way, just 6 minutes’ drive from the M5. Parking is free of charge for up to three hours, if your visit extends this time please provide your vehicle details to reception before you exit the venue to prevent a parking charge notice.

Bus

Our venue is along the Gloucester number 8 bus route and stops directly outside our venue known as ‘Eastbrook Trading Estate’. To catch the bus from Gloucester Town Centre, the bus stop is directly outside the Train Station.

Train

We are 1.1 miles from Gloucester Train station. Once you arrive at the train station you can either take the Number 8 Bus which will take you door-to-door between the Train Station and our venue, or, walk along Metz Way for approximately 25 minutes.

Walk

We are 1.1 miles from Gloucester Bus and Train station, just walk along Metz way for approximately 25 minutes

Current vacancies:

Duty Manager (Weekends) x 1
Obstacle Arena and Party Hosting (Saturdays) x3

Obstacle Arena and Party Hosting (Saturdays)

We are seeking up to three Team Members to join us on Saturday’s engaging with our guests on the Obstacle Arena and hosting parties. Your role will be to promote a fun and friendly environment, challenge our guests appropriately and ensure safe play. This role is for Saturday’s, however additional hours are often available if desired during school holidays.

Essential: 

• Age 16+ as of Wednesday 18th March 2026
• Available regularly on Saturdays
• Active and enthusiastic about our venue and guests
• Friendly, approachable and full of energy
• Confident communicating with people of all ages
• Available Friday 13th March for informal interview, and on Wednesday 18th March 5-8pm for induction training

To apply:
We will be hosting a meet and greet evening for informal interviews on Friday 13th March 2026 between 4.30pm-7pm. Please email info@ultimatewarriors.co.uk to book your place and be provided with an allocated timeslot. Please either attach your CV, or, bring a printed copy with you. Successful applicants will be invited to an induction evening 5-8pm on 18/03/26, with a view to start working with us on a weekend of your choosing from 21/03/26.

Duty Manager (Weekends)  

Overview
We are seeking an experienced and enthusiastic part-time Duty Manager to lead the successful operation of our obstacle adventure park as part of the weekend team. The ideal candidate will have a background or interest in sport, leisure, and physical activity, with exceptional leadership skills and a passion for delivering outstanding customer service. As a Duty Manager, you will play a crucial role in ensuring guests of all ages receive an exceptional experience while maintaining the highest standards of safety and efficiency across the team.

Duties

• Supervise daily operations to ensure smooth functioning across all five departments: reception, café, kitchen, obstacle arena and children’s parties.
• Manage and motivate your team of staff with hands-on leadership to deliver excellent customer experiences and positive work environment.
• Handle guest inquiries, complaints, and respond promptly and professionally.
• Monitor your team members performance and provide training as necessary to enhance skills and service quality, providing additional support to new starters.
• Ensure compliance with health and safety regulations, as well as company policies.
• Maintain accurate records of daily activities, incidents, and safety checks.
• Monitor stock levels and completing basic maintenance tasks.
• Act as a keyholder, fire warden, first aider, and perform end of day banking responsibilities.

Skills/Experience

• Supervisory or above experience within sport/leisure/attractions, or, demonstratable experience in a transferable role.
• Strong leadership skills with the ability to manage and motivate a diverse team.
• Excellent guest service skills with a focus on creating memorable experiences for all ages, actively promoting this ethos with your colleagues.
• Ability to use initiative to manage your team effectively during peak and off-peak shifts, being proactive and planning ahead.
• Willingness to work across all departments according to business needs.
• Confident in upholding company policies and procedures, delivering consistency alongside your fellow Duty Managers.
• Current training or prior experience as a First Aider, Fire Warden and Food Hygiene responsibilities would be advantageous, but we are happy to provide training to the right candidate.

Hours of work

Option 1: Weekends rotating between ‘Early’, ‘Late’ and ‘Off’ (Avg. 10 hours per week)
Week 1: Saturday 08:30-17:00, Sunday 08:30-16:00
Week 2: Saturday 13:00-21:30, Sunday 11:30-19:00
Week 3: Off

Option 2: Weekends rotating between ‘Early’, ‘Late’ and ‘Mid’ (15 hours per week)
Week 1: Saturday 08:30-17:00, Sunday 08:30-16:00
Week 2: Saturday 13:00-21:30, Sunday 11:30-19:00
Week 3: Saturday 10:30-19:00, Sunday 10:00-17:30

Rate of Pay: £14.00 per hour

If you are excited about our family entertainment venue and possess the necessary skills to excel as a Duty Manager, we encourage you to apply for this opportunity by emailing gm@ultimatewarriors.co.uk with your CV and Cover Letter detailing how your experience and skills benefit the role.