FAQS

Yes, all bookings must be made online prior to arrival. Sorry, we cannot create bookings at the check-in desk.

You can view our availability, pricing and create your booking by clicking ‘book now’

All participants must have a completed waiver to check-in for their session. Please complete waivers online prior to arrival as we cannot make up for any lost time caused by delays from missing waivers. Your booking confirmation email has details on how to complete waivers for you and your group.

All participants must watch the safety video prior to entering the obstacle arena, for every visit. If you would like assistance or if you have any questions please ask a member of our team at check-in. For participants under the age of 16 years, their adult supervisor is responsible for ensuring this information is viewed and understood prior to their session starting. Participants in the arena are responsible for ensuring safe play by abiding by the rules and safety information displayed or communicated by our team. In the interest of safety and enjoyment for themselves and our other guests, those who are deemed to be unsafe/ failing to comply by the safety and behaviour rules will be asked to leave.

Children under the age of 16 must be accompanied by a responsible adult (Age 18+). Accompanying adults for children aged 5-16 years are able to provide supervision from our spectating areas if not participating, though we strongly recommend children aged 5-8 years participate with an adult. 1 adult may supervise up to 15 children, and must remain on site for the duration. We politely ask children under the age of 8 years are supervised in the toilet facilities.

Children in our ‘Age 0-5 session’, and ‘Age 2-7 session’ must have a supervising adult (Age 18+) participate with them in their session and be closely supervised at all times. 1 adult may supervise up to 2 children in these sessions. For your safety and the safety of others, bookings without the required number of adults to provide safe supervision will be refused entry, and refunds will not be provided.

Spectators are very welcome but are not able to enter obstacle arena, we have ample space to view the action from our café balcony (free of charge) which has a great view of the activities. If you would like to enter the obstacle arena for any reason please book as a participant (session entry price). Please respect our team who will be enforcing this rule to ensure capacities and ratios are being adhered to for the safety and enjoyment of our booked guests.

Please arrive 15 minutes prior to your session to allow time for check-in, collection of wristbands and safety briefing before your session starts. All participants must have a completed waiver and the required footwear to check-in. Late arrival (less than 15 minutes before) may result in missing part of your session, those with missing waivers or inappropriate footwear will be refused entry. We cannot extend your session to make up for any lost time due to late arrival or failure to meet the requirements for check-in.

To check-in, please provide your Booking ID number, which can be found in your booking confirmation email.

Both! To access all areas you must have clean trainers AND Ultimate Warriors grip socks.

Please make sure you are wearing a clean pair of trainers for use of our fixed obstacles including the wall, this is to ensure sufficient grip on the obstacles, protect feet and provide foot and ankle support when landing to prevent injury.

To access the inflatable and upper deck obstacles a pair of Ultimate Warriors Grip socks are required. Our socks have been designed for use on our equipment, including the amount and position of the grip on the sole. They must be worn to access the specified activities for your safety and to comply with our equipment manufacturers instructions. Ultimate Warriors grip socks can be purchased as part of your booking, or, at check-in for just £2.50. Socks are yours to keep to a return visit.

Those without the required footwear will be refused access from part/all activities, refunds cannot be provided for this reason. Crocs, boots, sliders, flip-flops, sandals and slip-on shoes will not be accepted as trainers, this is for your safety.

Clean trainers and Ultimate Warriors Grip socks are required to access all areas of the obstacle arena.

We advise wearing sports-appropriate clothing (no jeans), long sleeve tops and long bottoms are recommended but you may wear shorts and t-shirt if you prefer. It is possible clothing may be damaged from activity use, please dress appropriately.

Jewellery, baseball caps, belts, jeans and all sharp items which could injure yourself, others or damage our equipment must be removed.

We advise purchasing grip gloves to protect your hands on the obstacles, these are able to be purchased from our venue. Chalk is not permitted in our venue.

Yes, we have a large on-site car park with over 250 spaces.

All cars must be parked in a marked bay, do not block the doors or other vehicles.

Parking is free of charge up to three hours. If your visit is likely to surpass 3 hours, you can extend your stay by inputting your vehicle registration number into the console situated in our entrance.

We do not own nor operate the car park, and cannot assist with fines once incurred. Please refer to signage placed around the car park for further details.

The car park is locked outside our opening hours, always take your vehicle with you when you leave our venue.

There is a café and viewing area situated on a balcony overlooking all the action. If you would like to pre-order hot food ready for the end of your session, speak to our café team!

Spectators are not allowed access to the obstacle arena, and will be refused entry. This is for the safety and enjoyment of all our guests, and ensures we maintain our ratios and prevent overcrowding. If you would like to access the obstacle arena for any reason please book as a participant.

You can view our menu on the ‘Food and drinks’ tab. We accept both cash and card payments (min. £2.50 spend for card)

No. Only food and drinks purchased from our café may be consumed on site. This is with the following three exceptions:

1. You may bring water in a reusable bottle, and we will be happy to refill this for you in our café.
2. You may bring baby food, if you’d like us to warm this for you please speak to the café team.
3. Customers who have booked a party package may bring a birthday cake to consume in their party room, this must be nut-free and consider all dietary requirements of those in their party.

We strive to be a nut-free venue and do not have nuts in any of our kitchen ingredients.

Age restrictions apply to all sessions, participants must be the appropriate age for the session to participate. Participants who do not adhere to the age restrictions will be refused access and refunds will not be provided for this reason. Thank you for understanding this is for the safety and enjoyment of the individual as well as all others in the session.

Adults must never slide with children on laps, therefore we recommend a minimum age of 3 years to safely slide solo.

The maximum weight for participating is 120kg

There are no minimum or maximum height restrictions, however, a small selection of our more difficult obstacles may be out of reach to smaller participants. We have step blocks available for a boost, however these must not be stacked. If you are too small to reach the obstacle even with a step block, you are too small to land safely should you fall from the obstacle. We kindly ask adults not to lift their children onto high obstacles for this reason.

Access information:

• We have two disabled parking bays directly outside our entrance.
• There are no stairs or ramps to enter the building or in our corridors, but the obstacle arena itself has limited accessibility and the equipment requires stepping up on platforms to reach.
• Restroom faculties are on the ground floor, including an accessible toilet.
• The café and viewing area is on the 1st floor, accessed by stairs or the lift. If you would like assistance moving through the building, or to request table service please just let us know we will be happy to help.
• The activities are physically demanding, we advise discussing with a medical professional prior to participating.

Sensory information:

• Please be aware our venue has flashing lights and loud music.
• We do not have any arcade games
• There are loud hand-dryers in the restrooms, positioned near the doors.
• Ear defenders may be worn in all areas
• If the environment becomes overwhelming, please ask a member of the team and we’ll be happy to find you a quiet less stimulating space
• For those sensory-sensitive to clothing, wearing trainers and Ultimate Warriors grip socks on the activities are a requirement, and we are unable to make exceptions to this rule
• Session wristbands must be worn by all participants, but can be worn over a sleeve or trouser leg if preferred. If you have a carer participating alongside you, please request on arrival for your carer to wear two wristbands.

Quieter environments:

If you would benefit from visiting during a quieter session, please call our team and we will be happy to provide recommendations. As a general rule, our busiest times are 11am-4pm on weekends and during school holidays.

Carer access:

• If you or someone you are accompanying requires a carer, please see our ‘offers’ page on how to claim 50% discount for carers.
• If you may require assistant in an emergency, such as an evacuation, please speak to a member of our team either before your visit or on arrival so can can ensure our support is there should it be needed.

Assistance dogs:

Assistance dogs for those with a disability or medical condition are permitted in all areas of our venue. In accordance with the Equality and Human Rights Commission, assistance dogs must meet the following criteria:
– Be highly trained
– Not wander freely around the premises
– Sit or lie quietly on the floor next to the owner and are trained to go to the toilet on command and so are unlikely to foul in a public place
– Most are instantly recognisable by the harness, lead or identifying dog jacket they wear
If you are visiting with your assistance dog please speak to a member of the team if we can make your visit with us more comfortable for you both. Sorry, only assistant dogs are permitted so please leave your pets at home.

Please leave any valuables at home and arrive ‘kit ready’.

We have cubby holes for storing belongings, and lockers for storing valuables. Please do not take any valuables or sharp items into the obstacle arena. Ultimate Warriors is not responsible for any theft or damage to your personal belongings.

Participants are welcome to capture their experience on camera, please only use devices from a safe stationary position and at your own risk. Photos/videos must only include members of your own group, for more information on our photography policy please see our terms and conditions.

Yes we have guest WiFi available

We accept both ‘Ultimate Warriors’ and ‘Ninja Warrior UK Gloucester’ gift vouchers, we’re still the same great team – just with a new look! To redeem your voucher please click ‘book now’ and enter your 10-digit voucher number at the checkout.

Give the gift of an Ultimate Warriors experience with our gift vouchers. Available to purchase online as an e-voucher, or at our venue.

Car: We are located along Metz Way, just 6 minutes’ drive from the M5. Parking is free of charge for up to three hours, if your visit extends this time please provide your vehicle details to reception before you exit the venue to prevent a parking charge notice.

Bus: Our venue is along the Gloucester number 8 bus route and stops directly outside our venue known as ‘Eastbrook Trading Estate’. To catch the bus from Gloucester Town Centre, the bus stop is directly outside the Train Station.

Train: We are 1.1 miles from Gloucester Train station. Once you arrive at the train station you can either take the Number 8 Bus which will take you door-to-door between the Train Station and our venue, or, walk along Metz Way for approximately 25 minutes.

Walk: We are 1.1 miles from Gloucester Bus and Train station, just walk along Metz way for approximately 25 minutes

Current vacancies: 

Duty Manager (16 hours per week)
We are currently hiring for a part-time Duty Manager to lead our fantastic team on Monday evenings, Wednesday evenings and a Saturday. Find out more here. To apply, please email your CV and cover letter to gm@ultimatewarriors.co.uk detailing how your skills and experience meet the job description.